ABOUT US
Welcome to At Home-Vale Senior Care, a small family-run business, based in Denbigh, dedicated to the care of adults aged 25 years and over.
We make a difference by providing a personal, professional, reliable, confidential and caring service
At Home-Vale Senior Care aims to provide you with a positive, friendly, reliable and personal service that makes a real difference, by giving you a helping hand when you need it. At Home-Vale Senior Care has a very simple vision: to ensure that our service users receive the highest possible standard of personal care.
Our ethos is about preserving and maintaining the dignity, individuality and privacy of all our service users. We aim to provide a warm, caring atmosphere in the service users’ homes, which will encourage them to make their own choices about how they live their day-to-day lives.
To ensure this happens, we provide a range of comprehensive, client-focused services, tailored to individual needs.We believe that what sets At Home-Vale Senior Care apart from other such agencies, is the importance we place on enhancing the life-style of our service users in the care that we give.
We use a sound, proven business model. This will ensure that you are given the particular care you require, as detailed in your individual care plan. The provisions of your care plan will be discussed and agreed initially by you, your next of kin and, if appropriate, social workers.
By drawing up an assessment of your specific needs, we aim to ensure the most appropriate care services are accessed and that continuity, consistency and structure are maintained.
Care for people with physical disabilities
Care for people with sensory loss or impairment
care for people with mental health problems
Care for the elderly or menatlly infirm
What to expect from our services
- The services you receive will be responsive to your needs and you will be involved in any decisions regarding changes to your care
- The service your receive supports you keeping your independence as much as possible
- The services provided supports and does not undermine existing personal and social relationships
- The services are reliable, timely, flexible, non-intrusive and of good quality with due respect to your privacy, dignity and confidentiality
- Any concerns expressed will be promptly and thoroughly investigated
- You will have a named person to contact in relation to services provided
Video
PHOTO GALLERY
Our People
Emma Murray - Registered Manager and owner
Emma has over 22 years full-time, continuous experience of working in the care sector. She spent this time as manager of the former Pine Tree Court Residential Home, Ruthin Road, Denbigh, which was owned by her parents.
When Pine Tree Court Residential Home closed in June, 2012, due to her mother’s retirement, Emma decided to start a business of her own which would offer domiciliary care provision to people aged 65 years and over.
Emma is totally committed to the care of the elderly. Her many qualifications include NVQ Level 4 - Registered Manager Award in Adults in Leadership and Management in the Care services.
Emma loves to cook and go travelling. She also enjoys spending time with her friends and family, including her pooch Lucy and watching her son play high level rugby. Before care, Emma worked in hospitality as an air stewardess and a Eurostar VIP manager.
Our Support Workers.
Our support workers, the people who will undertake your day-to-day care, form a dedicated team. We take great care in the recruitment, training and supervision of all current and future staff. All our members of staff receive a comprehensive staff induction, which is completed within 12 weeks of taking up employment.
We fully appreciate the need for staff development and encourage every support worker to achieve as high an NVQ level as possible. Their training needs and opportunities for further development will be identified through supervision and annual appraisal. All support workers are expected to register to qualify to an appropriate NVQ level within six months of commencing employment with us. Support workers who provide a service to those with specific needs will also receive appropriate training.
What support worker basic training includes:
- manual handling
- health and safety
- the protection of vulnerable adults (POVA)
- first aid
- food hygiene
- infection control
- dignity and care
What supplementary training might include:
- dealing with challenging behaviour
- dementia awareness
- arthritis awareness
- mental health
- personal safety and practical general health
- loss and bereavement
- visual impairment
- eye care
- stroke awareness
- diabetes awareness
Any supplementary training will be promoted by the agency as we value highly the development of our support workers’ skills and expertise.
GET IN TOUCH
- First Floor Office, No5 Coronation Corporation Buildings, Back Row, Denbigh LL16 3TE
- Office: 01745 814370
- Mobile: 07738 014719
Office hours:
- Mon - Weds 9:30 - 17:30
- Thurs - Sun Closed
- Closed on Bank Holidays
SEND US A MESSAGE
Download our Care Guide
